Shipping Policy
DELIVERY
All regular and express deliveries are shipped by Fedex in the USA, via ground transportation. An order submitted by 5 pm EST usually ships from our fulfillment center within three to five regular business days of order receipt. The number of days for delivery (excluding order processing and fulfillment) appears on the checkout page. The number of days required for order processing and delivery is estimated, but is not guaranteed. Orders to small centers or remote locations may require extra shipping time. In addition, extreme weather conditions and seasonal peaks may cause delivery delays.
Please note that we DO NOT deliver to PO boxes in the USA, or to Hawaii or Puerto Rico.
Please email us at customersupport@piloti.com to check the status of your order or if you have any questions. If your order has been shipped, we cannot cancel it. You may return new, unused products to Piloti Inc. per our Return Policy Terms and Conditions in FAQ.
INTERNATIONAL SHIPPING
Other than U.S., we ship to 50+ countries, which include Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Estonia, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemburg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Poland, Portugal, Qatar, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, the United Kingdom and Uruguay.
Please note that return policy is different for international customers. We encourage you to check our Return Policy Terms and Conditions in FAQ.
SHIPPING AND BILLING
Your credit card will be charged for the full amount of your order upon confirmation of product availability. Piloti Inc. will provide notice of unavailable inventory prior to final processing of the sales transaction. Please note that once your order has been shipped, it cannot be cancelled.
OUR RIGHTS
WE RESERVE THE RIGHT TO LIMIT QUANTITIES; REJECT, CORRECT, CANCEL OR REFUSE ORDERS, AND TO TERMINATE ACCOUNTS, IN ITS DISCRETION, INCLUDING, WITHOUT LIMITATION, IF WE BELIEVE THAT CUSTOMER CONDUCT VIOLATES APPLICABLE LAWS OR IS HARMFUL TO THE INTERESTS OF PILOTI INC. OR ANY OF ITS AFFILIATES OR THIRD PARTY SUPPLIERS, SERVICE PROVIDERS, AND AGENCIES.
PRIVACY AND SECURITY
You have read our Privacy Policy, the terms of which appear on our website and are incorporated into these Terms and Conditions, and agree that the terms of such policy are reasonable. You consent to the collection, use and disclosure of your personal information by Piloti Inc. and/or third parties designated by Piloti Inc. in accordance with the terms of and for the purposes set forth in our Privacy Policy.
LIABILITY
EXCEPT AS EXPLICITLY PROVIDED IN THE TERMS AND CONDITIONS, PILOTI INC., ITS AFFILIATES, AND THIRD PARTY SUPPLIERS, SERVICE PROVIDERS, AND AGENCIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING YOUR ORDER.
GOVERNING LAWS
The terms of this policy and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to this agreement.