Free US Shipping on Orders Over $155
We offer free standard shipping within the continental United States on all orders over $155 USD.Once your order has been processed, standard shipping will take 2-5 business days to reach your address. If you need your gear faster, we also offer expedited shipping (1-2 business days) at a cost of $19.99 USD.Regarding order processing time, an order submitted by 5 pm EST usually ships from our fulfillment center within three to five regular business days of order receipt. Note that the number of days for delivery excludes order processing time.
For U.S. customers, you may return / exchange items during our 30-day return period by visiting our Returns Portal. There is a $10 restocking fee, except for exchanges and returns for store credit which are exempt from fees.
Once our warehouse processes and approves your return, you will be issued a full refund minus the restocking fee.Note: For clearance/sale styles, we offer in-line exchanges limited to the same style and color, with refunds only given as store credits. Final sale items are not eligible for refunds or exchanges.
SHIPPINGWe currently ship to the continental US (including Hawaii and Puerto Rico) and select countries*
For customers outside of the US, once your order has been processed, it can take 8 to 15 days before reaching its destination. However, these times are estimates and vary depending on your country.
Regarding order processing time, an order submitted by 5 pm EST usually ships from our fulfillment center within three to five regular business days of order receipt.
*Other than the US, we ship to Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Croatia, Estonia, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemburg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Poland, Portugal, Qatar, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, the United Kingdom and Uruguay.
RETURNSReturned orders will not be subject to restocking fees. However, customers are responsible for providing a return label and delivering the order in its original condition.
See full details in FAQ and Shipping Policy.
At Piloti, we take material selection and care seriously. To keep your Piloti shoes in top shape, we recommend using a natural, organic footwear cleaner and weather protectant. Be sure to read the directions carefully before use, as each cleaning product may vary in its application.
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